Please read these terms carefully before using our services
Updated: October 6, 2025
Chick'n Wok ("we", "us" or "our") respect your concerns about privacy and value the relationship we have with you. We are committed to protecting it through our compliance with this privacy policy ("Privacy Policy" or "Policy").
This Privacy Policy describes the types of personal information we collect about our customers and how we use and disclose personal information about individuals who use our website (chicknwok.com) and all corresponding webpages, software applications, or mobile applications that link to this Privacy Policy (collectively, the "Site") or who otherwise interact with us online or offline (collectively, our "Services"). We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page with an updated date. We encourage you to look for updates to this Privacy Policy by checking this date when you access our Services. Your continued use of our Services after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.
By using our Services or otherwise providing personal information to us, you agree to our privacy practices as described in this Privacy Policy.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("Personal Information").
Generally, we collect the following categories of personal information, which we use for the listed business or commercial purposes:
Real name, postal address, telephone number, unique personal identifier, online identifier, IP address, email address, account name, credit card number, debit card number, or other financial information.
Purpose: To process your requests and provide our products and Services; To maintain your account; To communicate with you; For marketing, advertising, and promotions; For research and development; To create personalized content; To detect and prevent fraud.
Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Purpose: To process orders, maintain order history, improve services, personalize recommendations.
Browsing history, search history, and information regarding your interactions with our websites, applications, or advertisements.
Purpose: To improve user experience, analyze site traffic, optimize content, detect fraudulent activity.
Inferred from your IP address or mobile device location.
Purpose: To process delivery orders, verify delivery addresses, provide location-based services.
We use your information to:
With your consent, we may send you promotional emails and text messages about special offers, new menu items, and exclusive deals. You can opt out of marketing communications at any time by:
By providing your phone number, you consent to receive SMS notifications for:
Standard message and data rates may apply. We use Twilio as our SMS service provider. You can opt out at any time by replying STOP to any message.
We work with trusted technology partners to provide our services:
These partners may have access to your information only as necessary to perform their functions and are obligated to maintain confidentiality.
We do not sell your personal information to third parties. We may share your information with:
We implement industry-standard security measures to protect your personal information:
However, no internet transmission is ever completely secure. You are responsible for maintaining the confidentiality of your account credentials.
We retain your information for as long as necessary to:
You may request deletion of your account and data at any time by contacting us.
You have the right to:
California residents have additional rights under the California Consumer Privacy Act (CCPA):
We do not sell personal information for monetary consideration. To exercise your California privacy rights, please contact us using the information below.
We use cookies and similar technologies to:
You can control cookie settings through your browser preferences. Note that disabling cookies may affect site functionality.
Our Services may link to third-party websites or services (payment processors, social media platforms). These third parties have their own privacy policies and data practices. We are not responsible for the privacy practices of third-party sites.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
We may send you:
To unsubscribe from promotional emails, click the "unsubscribe" link in any email or contact us directly. Unsubscribing will not affect transactional communications.
We want you to be satisfied with your order. We offer the following solutions for order cancellations, refunds, and returns.
You have the ability to update or abandon your order at any time prior to clicking 'Place order'. Once an order is placed and confirmed by us, we begin preparing it and therefore we cannot accept cancellations of any orders once confirmed by us.
For urgent cancellation requests, please call us immediately at (470) 689-3322. We will do our best to accommodate cancellations if food preparation has not yet begun.
If you receive an order that has missing items, wrong items, or unsatisfactory items, please contact us immediately. Any provided refunds will be processed via the payment method used to place the order within 5-7 business days.
We stand behind the quality of our food. If you're not satisfied with your order, please let us know and we'll make it right.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and discuss options.
Delivery is available within a 10-mile radius of our Marietta location (30060), including:
You can enter your address during checkout to verify if you are in our delivery zone.
An estimated delivery time of 30-45 minutes will be provided once your order is placed. Unless there are exceptional circumstances (weather, traffic, high order volume), we make every effort to fulfill your order within this time period.
Orders can be placed for immediate delivery (ASAP) or scheduled for later the same day during our business hours.
A delivery fee of $2.99 applies to all delivery orders. This fee helps cover the cost of bringing fresh, hot food directly to your door.
You can provide special delivery instructions on the checkout page, including apartment/suite numbers, gate codes, or specific drop-off locations.
If you have any questions about the delivery or your order, please contact us at (470) 689-3322.
All prices are in U.S. Dollars and are subject to change without notice. Sales tax will be added to your order total as required by Georgia law (currently 8%).
Payment is due at the time of order placement. We accept major credit cards and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. All transactions are encrypted and PCI DSS compliant.
While we make every effort to accommodate dietary restrictions and allergies, we cannot guarantee that our food is free from allergens. Please inform us of any allergies when placing your order. Cross-contamination may occur in our kitchen as we handle common allergens including:
Chick'n Wok shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our service or any errors in your order information. Our total liability for any claim arising out of or relating to your order shall not exceed the amount paid for the order.
If you have any questions about these Terms & Policies, please contact us: